Shipping policy

At ILA Online Store, we aim to deliver your order quickly and reliably. Please review our 5-Day Shipping Policy below:

1. Order Processing Timeline

  • Order Confirmation: After placing your order, you should receive an email or notification confirming your order details.

  • Order Processing: Typically, the processing time (which includes preparing the items for shipment) can take anywhere from 1-2 business days. This can depend on whether the items are in stock or if the store needs to restock before shipment.

2. Shipping Time

  • Once the items are packed and ready, they will be handed off to the shipping carrier (FedEx, UPS, DHL, etc.).

  • 5-day shipping refers to the time it takes for the store to ship out the item after processing. This does not include delivery time, which might take longer depending on your location and the shipping method used.

  • 5 days is often a business-day estimate, which means weekends and public holidays are usually excluded.

3. Delivery Time

  • The time it takes for you to receive your order may vary depending on:

    • Your location (whether you are in a local area or international).

    • The shipping method you choose at checkout (standard, expedited, express, etc.).

    • The carrier's performance (sometimes delays can happen due to weather or other factors).

4. Shipping Confirmation & Tracking

  • After the store ships your order, you'll likely receive an email with a tracking number.

  • You can track the package through the shipping carrier’s website (FedEx, UPS, etc.) and get updates on its expected delivery date.

5. What Happens if They Don’t Ship in 5 Days?

  • If your order isn’t shipped within the promised 5 days, many stores will either notify you about a delay or offer you an option to cancel the order or request a refund.

  • It's always a good idea to reach out to the store’s customer service if your order is delayed or hasn’t shipped after the specified time.

6. Holiday and Weekend Exclusions

  • Weekends and holidays usually don't count as business days for most shipping policies. So if your order is placed just before a weekend or a holiday, it might take a bit longer to ship out.

7. Shipping Fees

  • Many stores offer free shipping for orders over a certain amount, but the 5-day shipping time might only apply to standard shipping methods. If you opt for express or expedited shipping, the shipping time might be shorter, but this could come with an extra fee.